Refund policy
At DH Nutritionals, we are committed to providing high-quality wellness and nutritional products. Due to the nature of dietary supplements, vitamins, and ingestible products, the following Return & Refund Policy applies in accordance with U.S. consumer protection standards and health-related product safety practices.
1. Return Request Window
Customers must contact us within 7 calendar days of receiving their order to request a return or report an issue.
To initiate a return request, customers must provide:
- Full name
- Order number
- Detailed reason for the return request
- Clear photos of the product and packaging
- Photos showing any damage, defect, or shipping issue if applicable
Requests submitted after the 7-day period may not be eligible for review or approval.
2. Eligibility Requirements
To qualify for a return or refund:
- Products must be unused, unopened, and sealed in their original packaging.
- Products must be in resalable condition.
- Products showing signs of use, tampering, damage, or alteration caused by the customer will not qualify for a refund.
- For health, safety, and hygiene reasons, we do not accept returns of opened products under any circumstances.
We reserve the right to refuse any return that does not comply with these requirements.
3. Non-Returnable Items
The following items are non-refundable and non-returnable:
- Opened or used products
- Products without original packaging
- Clearance or final sale items
- Promotional or discounted items
- Gift cards
- Any ingestible product that has been opened or tampered with
4. Restocking Fee
Approved returns are subject to a 20% restocking and administrative fee deducted from the refund amount.
Original shipping charges are non-refundable.
Unless the return is due to our error, the customer is responsible for all return shipping costs.
5. Damaged, Defective, or Incorrect Orders
If a customer receives a damaged, defective, or incorrect item, they must notify us within 7 days of delivery and provide photographic evidence.
After review and approval, we may offer one of the following remedies at our discretion:
- Replacement product
- Store credit
- Partial or full refund
6. Return Inspection & Approval
All returns are subject to inspection before any refund is issued.
DH Nutritionals reserves the right to:
- Limit or refuse returns
- Deny refund requests that do not meet policy requirements
- Request additional information before approving a claim
All sales are subject to management approval.
7. Refund Processing Time
Once approved, refunds are typically processed within 5–10 business days to the original payment method. Processing times may vary depending on the customer’s financial institution.
8. Health & FDA Disclaimer
Our products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.
Customers are responsible for reviewing product ingredients and consulting with a qualified healthcare professional before using any dietary supplement.
Statements made on this website have not been evaluated by the Food and Drug Administration (FDA).
9. Contact Information
For return requests or customer support inquiries, please contact:
Email: dhnutritionals@gmail.com
Important Notice
By placing an order on our website, the customer acknowledges and agrees to this Refund & Return Policy.